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📜 Privacy Policy

Privacy Policy

Our commitment to protecting your data at Kanz Sweet

Last Updated: May 10, 2026

1. Introduction

Welcome to Kanz Sweet Trading Company (referred to hereafter as "the Company" or "we"). We are committed to protecting the privacy of our employees, customers, and users of our services. This policy explains how we collect, use, and protect personal information shared with us through our website www.kanzsweet.com and our WhatsApp services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address.
  • Employee Information: Department, job title, employee ID (for internal staff).
  • Message Content: Messages sent via our WhatsApp support bot.
  • Technical Information: Device identifiers, IP addresses, usage timestamps.

3. How We Use Your Data

We use collected information solely for the following purposes:

  • Providing internal technical support services via the WhatsApp bot.
  • Creating and managing support tickets in Odoo Helpdesk.
  • Communicating with employees regarding their ticket status.
  • Improving our internal services and support team efficiency.
  • Complying with legal and regulatory requirements in Saudi Arabia.

🔒 Important Note: Our WhatsApp bot is intended for internal use by Kanz Sweet employees only. It is not used for marketing purposes or any unauthorized communication.

4. Data Sharing

We do not sell or rent your personal data to any third party. We may share information only in the following cases:

  • With trusted service providers (such as Meta WhatsApp, Supabase, Netlify) to operate our services.
  • When requested by legal authorities in accordance with Saudi Arabian regulations.
  • To protect our rights or the safety of our employees or customers.

5. Data Security

We implement strict security measures to protect your data, including:

  • Encryption of data in transit (HTTPS/TLS).
  • Role-based access controls.
  • Regular review of cybersecurity procedures.
  • Activity logs for audit purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations in Saudi Arabia.

7. Your Rights

You have the right to:

  • Access your personal data stored with us.
  • Request correction of any inaccurate data.
  • Request deletion of your data (subject to legal requirements).
  • Object to data processing in certain circumstances.

8. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with the "Last Updated" date at the top.

9. Contact Us

For Privacy Inquiries

  • 🏢Kanz Sweet — Jeddah, Saudi Arabia
  • 🌐www.kanzsweet.com
  • 📧privacy@kanzsweet.com
  • 💬WhatsApp Support: +966 54 244 7095